Compugoal Computer Services is an information technology company focused on information technology solutions. We are based in Nairobi and our operations are spread across East Africa. Our Motto is “Through Knowledge comes control”
We wish to recruit an IT Technician to be based in our Nairobi office.
Primary Function
Reporting to the Technical IT Manager, the primary role will be to monitor and maintain Compugoal Computer Service's Client computer systems and networks, install and configure computer systems,
diagnose hardware/software faults and solve technical and applications problems either over the phone or in person.
Develop manuals, standard operating procedures and training covering all aspects of technical information management in the Organization and ensure proper utilization and maintenance of information and data management equipment.
Essential Functions
Track, prioritize and document requests using an IT support request system
End user support, routine maintenance and Infrastructure support.
Maintaining inventory of equipment and IT supplies (cables, adapters, etc.)
Undertake the day to day operation of backup systems
Install and configure new computers and other IT equipment
Researching, learning, and evaluating new software testing and evaluating new technology.
Installing and configuring computer hardware operating systems and applications; and monitoring and maintaining computer systems and networks;
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
Providing support, including procedural and system documentation; setting up new users' accounts and profiles and dealing with password issues;
Conducting electrical safety checks on computer equipment.
Any other duties that may be assigned by the technical manager.
Qualifications and Experience
A BSc. degree in Computer Science or Information Technology from a recognized university
Excellent Communication skills using speech and writing
Ability to systematically troubleshoot complex problems in printers, Scanners, Laptops and desktop computers
3 years experience in the ICT field.
Mature and realistic approach towards job related assignments
Certified ICT qualifications will be an added advantage
Ability to manage and resolve conflicts in a mutually respectful manner
Maintain a positive and constructive attitude.
A highly innovative, results oriented individual with excellent organizational skills
Operate within Compugoal Computer Services communications standards for timeliness.
Working Conditions/Environment
The position is based in our Nairobi Office with frequent travel to the field client offices.
The job may require the person to work extra hours to meet deadlines
Interested and Qualified candidates should submit their applications, scanned copies of their academic and professional certificates and CVs detailing experience for the post, current email and phone contacts and three referees to careers@compugoal.com by Friday 25th November, 2011. To learn more about us log on http://www.compugoal.com
Canvassing will lead to automatic disqualification.
Those who will not have heard from us by 15th December 2011 should consider themselves unsuccessful.
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