Friday, November 25, 2011

kenya's hot jobs

kenya's hot jobs

Assistant Officer Direct Lending Job in Shelter Afrique Kenya

Posted: 25 Nov 2011 03:29 AM PST


Shelter Afrique is a regional Housing Finance Institution established by African Governments and the African Development Bank dedicated to investment in housing and urban development in African countries.

The current shareholding comprises 43 African countries, the African Development Bank and the African Re-Insurance Corporation.

The institution, with its headquarters in Nairobi, Kenya, invites applications from suitably qualified individuals who are nationals of its member countries to fill the following vacant position:

Assistant Officer Direct Lending

Shelter Afrique is a regional Housing Finance Institution established by African governments and the African Development Bank dedicated to investment in housing and urban development in African countries.

The current shareholding comprises 43 African countries, the African Development Bank and the African Re-Insurance Corporation. The institution, with its headquarters in Nairobi, Kenya, invites applications from suitably qualified individuals who are nationals of its member countries to fill the position of Assistant Officer - Direct Lending in it's Business Development and Operations Department.

The details of the position are provided below:

Job Title: Assistant Officer Direct Lending - G6

Responsible to the Officer Direct Lending for assisting in project appraisal for technical, financial, and economic viability. Responsible also for assisting customers obtain funding. Assist loan applicants who have difficulty qualifying for traditional loans.

Job Description
  • Carrying out private sector assessment studies on their financial, economic and investment climate.
  • Provide administrative support in the preparation of required material for officers to business development missions in assigned countries
  • Assist in the collect all necessary economic, financial, marketing and technical information/date required to evaluate potential lending projects.
  • Put together Documentation for the Preparation of appraisal reports and investment proposals for consideration by Management.
  • Analyze and verify applications to determine the client's creditworthiness.
  • Understand and explain Direct loan programs and guidelines
  • Establish prosperous working relationships with referral sources
  • Ability to structure loan program alternatives to match the borrower's motivation
  • Excellent communication and follow up skills
  • Develop and maintain appropriate database on borrowers, investors, governments, institutions and other collaborating agencies which will assist in the efficient management of the company's clients and other related activities.
  • Organize workshops, meetings, seminars and workshops
Minimum Qualifications, Key Skills and Competencies
  • Bachelors Degree (Finance) essential
  • Post qualification experience of 3 (three) years
  • Previous experience in loan appraisal
  • Strong documentation and report writing skills
  • Enhanced communication skills.
  • Excellent communication and follow up skills
  • Familiarity with project formulation
  • Relevant work experience in roads housing finance industry
  • Ability to work as part of team
  • Good communication and people management skills
  • Ability to work in a multi cultural background
  • Information technology skills, especially Microsoft Office
Terms of offer

The position is on general service employment terms and conditions of service. Shelter-Afrique offers competitive salary and benefits package and a collegial working environment.

Applicants are invited to send a cover letter illustrating their suitability against the listed qualifications/ competencies/skills and a detailed curriculum vitae, with names and addresses of three referees (including telephone, fax numbers and email address) either by post, fax

or email to the following contact:

Managing Director, Shelter-Afrique,
P.O. Box 41479, Nairobi 00100, Kenya

OR via Fax: (254) 20 272 2024/272 1211

OR email: jobs@shelterafrique.org

Applications shall be considered until 30th November, 2011.

Applicants should indicate the position applied for on their email submissions.

Only short-listed applicants meeting the above requirements will be contacted.Visit Smart Jobs Kenya for more job deals

G2P Payments Manager Job at FSD Kenya

Posted: 25 Nov 2011 03:24 AM PST


The opportunity

FSD Kenya ¡s managing the development and implementation of large scale government payment programmes across Kenya. Among these is the Hunger Safety Net Project (HSNP), a partnership between the Kenya Government, Department for International Development (DFID) and other development agencies.

HSNP has been undertaking a major cash transfer pilot scheme in the arid and semi-arid regions of the country over the past three years.

FSD Kenya took the responsibility of managing the payment element of this pilot on behalf of DFID and will continue managing and supporting government to person (G2P) payment solutions.

FSD now requires a full-time project manager who will be in charge of:
  • The overall management of its Government Payments Project;
  • Supporting research and knowledge enhancement by commissioning research exercises into relevant topics in the payments area;
  • Identifying and developing initiatives in the formal financial system theme area; and,
  • Identifying creative ways of disseminating project results to maximise impact on financial markets development.
Who we need

Mandatory requirements for this post are:
  • Experience of successful project management,
  • Relevant academic/professional qualification (minimum of bachelor degree level),
  • At least three years working in the financial sector in Kenya.
Interested applicants are encouraged to consult the ToRs for this post from our website (under Opportunities).

Candidates must demonstrate their ability to meet the terms of this assignment as stipulated in the ToRs.

A covering letter and CV should be sent by email to Lydiah Kioko (Lydiah@fsdkenya.org).

Please put "G2P Payments Manager" in the subject line.

Only shortlisted applicants will be contacted.

Closing date: Tuesday 13th December 2011.

FSD Kenya operates as an independent Trust registered ¡n Kenya under the supervision of professional trustees, with policy guidance from its programme investment committee.

Finance is provided by a number of leading development agencies including the UK'S Department for International Development (DFID), the World Bank, the Swedish International Development Agency (SIDA), Agence Française de Développement (AFD) and the Bill and Melinda Gates Foundation together with the Government of Kenya.

Further information can be obtained from our website: www.fsdkenya.orgVisit Smart Jobs Kenya for more job deals

Micro Insurance Specialist Job Vacancy FSD ILO IRA Kenya

Posted: 25 Nov 2011 03:19 AM PST


The opportunity

Data from several studies suggests that among the many livelihood threats faced by low income households and enterprises are those arising from illness and death.

FSD, International Labour Organisation (ILO) and Insurance Regulatory Authority (IRA) are collaborating to support development of micro health and life insurance market ¡n Kenya.

We are looking for a micro-insurance specialist who will take the lead in exploring the market potential for health and life micro-insurance products to reduce vulnerability among low income households in Kenya.

The micro-insurance specialist will:
  • Lead in undertaking detailed research analysis work to establish an in-depth understanding of the potential market for micro health and life insurance products.
  • Assess the policy, legal and regulatory framework to identify any potential gaps;
  • Apply market insights to new product development;
  • Manage external stakeholder relationships; and,
  • Establish and maintain strong linkages with key institutional sources of expertise on micro-insurance.
Who we need

At a minimum you will have:
  • Relevant qualifications in social sciences (minimum bachelors degree in economics, banking, insurance and other related studies);
  • Experience working in risk management sector;
  • Strong quantitative research and financial analysis skills; and,
  • Ability to communicate well in written and oral form in English.
Interested applicants are encouraged to consult the ToRs for this post from our website (under Opportunities).

Candidates must demonstrate their ability to meet the terms of this assignment as stipulated in the ToRs. A covering letter and CV should be sent by email to Lydiah Kioko (Lydiah@fsdkenya.org).

Please put "Micro-insurance Specialist" in the subject line.

Only shortlisted applicants will be contacted.

Closing date: Tuesday 13th December 2011.

FSD Kenya operates as an independent Trust registered in Kenya under the supervision of professional trustees, with policy guidance from its programme investment committee.

Finance is provided by a number of leading development agencies including the UK'S Department for International Development (DFID), the World Bank, the Swedish International Development Agency (SIDA), Agence Française de Développement (AFD) and the Bill and Melinda Gates Foundation together with the Government of Kenya.

Further information can be obtained from our website: www.fsdkenya.orgVisit Smart Jobs Kenya for more job deals

Chief Finance Officer job in TransCentury Group

Posted: 25 Nov 2011 03:13 AM PST


Exciting Regional Opportunity

Chief Finance Officer

Ref: CB/CFO/11/11

Our client, Chai Bora Limited, ¡s a market leader in beverages in Tanzania and the East Africa region and is part of the TransCentury Group.

They are seeking to recruit a Chief Finance Officer (CFO).

Reporting to the Managing Director (MD) and based in Dar es Salaam, Tanzania, the CFO will primarily be responsible for heading the financial functions of the company.

Key duties and responsibilities:
  • Provide financial advice and guidance to the MD and the Board and participate ¡n strategic and financial planning;
  • Research, prepare and submit the annual budget and report on all financial matters;
  • Manage accounting, financial and payroll information systems and maintain full and accurate accounting records;
  • Prepare tender documents and administer contracts;
  • Approving the Chart of Accounts and maintaining commitment controls;
  • Establish and maintain cash controls and monitor departmental spending and recommend corrective actions;
  • Manage investments and reserves;
  • Establish and maintain internal controls to ensure compliance with financial legislation policies and procedures; and
  • Manage and evaluate performance of finance department staff and provide training and development opportunities.
Person specification:
  • A Bachelors degree in a business related field and a professional accounting qualification such as a CPA or ACCA;
  • A Masters in Business Administration (MBA) and/or a Company Secretarial qualification such as a CPS will be an added advantage;
  • At least Seven (7) years' working experience in a financial or accounting related position, five (5) of which should have been in a senior position. Experience in a secretarial designation will be an added advantage;
  • Excellent leadership, interpersonal and team building skills;
  • Well-developed accounting, analytical and problem solving skills;
  • Effective verbal, listening and written communications skills; and
  • Proficiency in computers including the ability to operate and manage computerized financial and payroll information systems, spreadsheet, word processing programs and email.
Please submit your application with a detailed CV, quoting reference number CB/CFO/11/11, stating your current position, remuneration, telephone contacts and names and addresses of three referees.

To be considered your application must be received by 9 December 2011 addressed to:

The Director
Executive Selection Division
Deloitte Consulting Limited
E-mail: esd@deloitte.co.ke
 Visit Smart Jobs Kenya for more job deals

Terms of Reference for KHRC’s Job Analysis, Evaluation & Salary Survey Consultancy

Posted: 25 Nov 2011 03:11 AM PST


Background and Introduction

The Kenya Human Rights Commission (KHRC) is a leading national, non-governmental organization, founded in 1992 in Kenya with a mission to protect, promote and enhance the enjoyment of all human rights for all men and women in Kenya.

For the last 4 years, the KHRC has been pursuing this through the followings five strategic objectives:

1) Civic action for human rights;

2) Accountability and human rights-centered governance;

3) Leadership in learning and innovation in human rights and democratic development in Kenya;

4) Mainstreaming equality, non discrimination and respect for diversity; and finally,

5) Organizational sustainability of KHRC.

The KHRC is developing a new 4 year Strategic Plan. It is in this regard that the Commission is procuring the services of a HRM consultant to carry out a job evaluation to determine the human resource/staffing requirements.

Overall Scope

The consultant will be expected to review and analyse the twenty one (21) existing jobs to determine human resource/staffing requirements for our new strategic plan, scheduled for completion in February 2012.

This exercise is to help the Commission reduce its personnel costs while ensuring those jobs retained/created are properly remunerated.

Specific Scope

1. Determine the human resource/staffing requirements/design based on mergers, deletions or additions of/to existing jobs for the new strategic plan, scheduled for completion in February 2012;

2. Based on No 1 above, re-write more appropriate Job Descriptions;

3. Using existing compensation surveys for the NGO sector, suggest a competitive and practical reward strategy for KHRC based on the job classification and job grading system in the new human resources manual;

4. Create a skills and competency matrix reflecting the required competencies, qualifications and experience as per the classification in the human resources manual;

5. Fully involve the management in the evaluation exercise.

Outputs expected

1. Positions needed for the Strategic Plan based on mergers, deletions or additions of/to existing jobs;

2. Competency plan;

3. New Job descriptions that clearly reflect the academic qualifications, experience, responsibilities, supervision and reporting relationships for the positions in No 1 above;

4. Revised salary and grading structure which ensures that jobs retained/created are properly remunerated;

5. A refined organisation structure;

6. Job evaluation report.

Facilitation

The KHRC will:
  1. Ensure that the necessary inputs for the assignment are available;
  2. Participate in necessary meetings and reviews.
Note: In undertaking the tasks, the consultant should fully involve the internal stakeholders i.e. the members of the Secretariat and the Board. The process applied should be participatory and interactive.

This could for instance include separate and joint discussions with the two stakeholders.

Reporting Line

The consultant shall report to the management that is led by the Executive Director who will be assisted by the Human Resource & Admin Officer together with the Staff Development Committee.

Requirements and Qualifications

The requirements for the carrying out of the assignment include relevant experience in Human Resource Management more specifically on:

a. Experience in competency mapping, job analysis and evaluation, and development of job descriptions;

b. Job regrading and organisations restructuring;

c. Good knowledge of human resource planning;

d. Experience in NGO evaluation exercises;

e. Experience in reward management;

f. Experience in human resource research;

g. Ability to write clear, unambiguous and comprehensive Reports.

Intellectual Property: As per the KHRC's standard consultancy contract ownership and copyright of all data, drafts and final products will be the sole and exclusive property of the KHRC.

Submitting an Expression of Interest

Interested consultants or firms should send the following:-
  • A cover letter introducing the evaluator and how the skills and competencies described above are met and giving concrete examples,
  • A CV detailing relevant skills and experience and including referees (no more than 2 pages);
  • proposal on how to undertake the tasks (work plan);
  • A budget covering all costs which should be valid for a period of not less than 90 days.
To reach the address below on or by close of business on 9th December, 2011. All applications should be submitted in a sealed envelope addressed to

The Executive Director
Kenya Human Rights Commission
P O Box 41079 – 00100
Nairobi

or E-mail: admin@khrc.or.ke, mnamusonge@khrc.or.ke

Content of Proposal

1. Technical Component:

The technical component of the proposal should be concisely presented and structured in the following order to include, but not necessarily be limited to, the following information:

a. Description of the Firm and the Firms' qualifications, a brief description of your firm/institution and an outline of recent experience or projects of a similar nature. You should also provide references and any information that will facilitate our evaluation of your firm/institution's substantive reliability and financial and managerial capacity to provide the services;

b. Understanding of the Requirements for Services, including any assumptions as well as comments on the data as indicated in the TORs or as you may otherwise believe to be necessary;

c. Proposed Approach, Methodology, Timing and Outputs. This may include any comments or suggestions on the TOR, as well as your detailed description of the manner in which your firm/institution would respond to the TOR. You should include the implementation schedules;

d. Proposed personnel to carry out the assignment and their C.Vs. The composition of the team you propose to provide, with their qualifications and experience, to be accompanied by their curriculum vitae;

e. List of similar assignments done with details of the contact persons.

2. Financial Component

The Financial Component should contain an overall quotation in a single currency, either in US$ or Kshs. The budget should cover all costs which should be valid for a period of not less than 90 days. In addition, the price component must cover all the services to be provided and must itemize the following:

a. Total cost of the assignment (indicating nature and breakdown);

b. A proposed schedule of payments.Visit Smart Jobs Kenya for more job deals

Health Rights Advocacy Forum (HERAF) End of Project Evaluation Consultancy

Posted: 25 Nov 2011 03:09 AM PST


Health Rights Advocacy Forum (HERAF) is an NGO that brings together health professionals, NGOs, FBOs and PLWHA organizations to advocate for health as a fundamental human right in Kenya.

It was established in 2006 as a project of Kenya Human Rights Commission (KHRC), and registered as a NGO by the NGO Coordination Board in 2007.

With support from the European Commission HERAF has been implementing a project entitled, 'Strengthening community participation in health sector governance and management' in last 3 years.

The project sites are Kwale, Nyeri North and Mbeere Districts and it aimed at:

1) Strengthening the capacity of grassroots communities to hold District Health Management Teams (DHMTs) and health care providers in local health facilities accountable in upholding the right to health.

2) Empowering health facility committee members to represent community interests in the implementation of health sector programmes at community, facility and district levels.

3) Improving health service delivery by empowering communities to monitor demand, supply and quality of health services provided in health facilities.

4) Advocating for transparency and accountability in planning, budgetary allocation and management of resources allocated to health facilities.

As the project comes to a close in December 2011, HERAF intends to engage evaluation consultant to conduct end of project evaluation. The consultant will be expected to document the project achievements, successes, challenges, lessons learnt, and best practices to inform future similar interventions.

Qualifications

1) A minimum of a Masters Degree in Social Sciences, Public Health or equivalent, with professional training on monitoring and evaluation.

2) Three years experience or more in project monitoring and evaluation

3) Excellent writing and communication skills

Time frame: The consultancy is expected to last for 30 days

Qualified candidates are requested to forward their applications, clearly outlining the methodology to be used, budget for the activity and Curriculum Vitae before the close of business on Wednesday, 30th November 2011 by email to info@heraf.or.ke

Only short listed candidates will be contacted.

Visit Smart Jobs Kenya for more job deals

Job vacancies at Save the Children NGO kenya

Posted: 25 Nov 2011 03:05 AM PST


Save the Children is the world's leading independent child rights organisation. We're outraged that millions of children are still denied proper healthcare, food, education and protection and we're determined to change this.

We are seeking to fill the following positions, all offered one (1) year contract with possibility of extension if additional funding is secured.

1. Programme Quality & Design Director

1 Position

Based in Nairobi with field travel

Job purpose

S/He will ensure that Save the Children UK Programme in Kenya delivers technically sound programmes that attract significant donor funding and contributes significantly to national/global learning, advocacy and programme development.

As part of the core Senior Management Team, the post-holder will also contribute to the development and/review of the country strategic direction and policy formulation.

The incumbent will be responsible for coordinating effective programming in Save the Children UK Kenya, lead in the development of thematic plans and technical content of project proposals based on comprehensive and sound technical analysis of child rights situations in country, informed by innovative models for improving children's rights and in line with donor strategy and guidelines.

Supervise the Programme Quality Manager to lead and coordinate activities of thematic technical advisors who are responsible for the provision of adequate, synergistic and high quality technical support to thematic programmes/project implementation.

The incumbent will also oversee the design and implementation of Save the Children UK Kenya advocacy strategies and campaigns.

Person Specification:
  • Masters degree in Development Studies or Social Sciences or relevant thematic discipline with minimum seven (7) years of INGO experience in programme development and implementation at senior management level
  • Excellent people and team orientation skills
  • Conversant with current thematic issues and debates in developing countries
  • Good thematic strategic orientation skills; Project proposal and technical paper writing skills
  • Excellent planning and coordination skills
  • Excellent written and oral presentation skills
  • Ability to lead and motivate a team of highly qualified technical experts
  • Extensive experience of working in at least one Save the Children technical area (health, education, child protection, nutrition, food security or livelihoods)
  • Tact and diplomacy are essential
2. Health Advisor

1 Position

Based in Nairobi with field travel

Job purpose

Under the general direction and guidance of the Programme Design and Quality Director, the incumbent will ensure that health programming is of excellent technical quality, attracts significant donor funding and contributes significantly to Save the Children's strategic objectives, national/global learning and advocacy.

The post holder is expected to provide technical advice and support to project staff to ensure programming objectives are successfully achieved.

The post-holder will also contribute and support the implementation of the Newborn and Child Survival Strategy.

Person Specification:
  • A health professional with a Masters degree in public health or equivalent with minimum five years (5) professional experience at a senior advisory level in health for international NGOs or the private sector in Kenya
  • Excellent understanding of the health sector within the Kenyan context, particularly maternal, newborn and child health issues
  • Proven representation and advocacy skills
  • Strong commitment to capacity building of national staff and partners with willingness to adopt participatory and consultative approaches
  • Strong report writing skills, including experience in writing funding proposals and donor reports
  • Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficulties.
  • Tact and diplomacy are essential
3. Child Survival Research & Advocacy Advisor

1 Position

Based in Nairobi

Job purpose

Under the supervision of the Programme Quality Director and in close collaboration with the technical advisory team, the Research and Advocacy Advisor will lead the development of SC Kenya's research and advocacy agenda.

The postholder will ensure information and data generated by SCUK programmes contributes to national and global advocacy efforts that improve child survival outcomes for children.

Person Specification:
  • A Master's degree in a relevant discipline is preferred, with minimum five (5) years international experience in humanitarian work
  • Solid background in programming and policy analysis or advocacy is desired
  • Working knowledge of the dynamics of managing programmes with government, donor and implementing partners
  • Demonstrable experience of high level conceptual, strategic thinking and analysis
  • Experience of developing alliances, partnerships and/ or other collaborative relationships with a wide range of development sector actors, such as national and local governments, donors, UN agencies and NGOs
  • Experience of designing, managing and writing up independent research in relevant sectors
  • Ability to identify and analyze information from diverse sources
4. Child Protection Advisor

1 Position

Based in Dadaab

Job Purpose

Under the general direction and guidance of the Programme Design and Quality Director expand Save the Children UK's portfolio of child protection programming and ensure this programming is of excellent technical quality.

S/He will build on technical knowledge, personal understanding of the operation of child protection policy and services in Dadaab, current/previous programming to develop proposals for new programming in close coordination with the programme staff, ensure all new programming supports the achievement of Save the Children's strategic and thematic objectives, in particular Child Protection in Emergencies.

S/He will be responsible for drawing links between child protection and other sectors and regularly assess and communicate the implications and priorities of any changes in the operating environment relevant to this theme in close collaboration with other relevant advisor(s).

Person Specification:
  • A Masters degree in social sciences or relevant field with minimum five (5) years professional experience at field-based and /or advisory level in child protection at an international-level
  • Proven national or preferably international-level representation, analysis and advocacy skills
  • Strong commitment to capacity building of national staff, partners and communities with experience of using participatory and consultative approaches.
  • Strong report writing skills, including experience in designing child protection programmes and monitoring and evaluation frameworks
  • Good interpersonal skills, tact and diplomacy, with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficulties
  • Excellent understanding of the child protection sector within a refugee context
  • Experience in mental health and psychosocial support, child labour prevention and UNHCR's Best Interests Determination programming
  • Experience in facilitating child participation in programme design and implementation
  • Experience in promoting and mainstreaming Child Rights Programming
  • Proven experience of successful fundraising
  • Good understanding of the linkages between child protection and other key sectors of Save the Children's work specifically education, food security, health and nutrition
5. Report and Proposal Writing Coordinator

1 Position

Based in Nairobi

Job Purpose

The Report and Proposal Co-ordinator will monitor the timely submission of quality reports and proposals to donors.

The Co-ordinator will support the Senior Management Team members and Technical Advisors to plan for upcoming calls for proposals and reporting deadlines and where necessary, s/he will serve as a primary writer for the development of proposals and reports.

Person specification
  • Demonstrated experience of writing winning proposals for different key institutional donors and Save the Children Members
  • Demonstrated experience of reporting and proposal development in at least three of Save the Children's thematic areas namely child protection, health, nutrition, food security & livelihoods, and education
  • Understanding of donor compliance and key Save the Children reporting procedures
  • Good negotiation, communication, decision-making and interpersonal skills
  • Team orientation skills
  • Fluency in written and spoken English
  • Budgeting experience
6. County Coordinator

1 Position

Based in Wajir

Duration: 4 months

Job Purpose

The County Coordinator will ensure the coordination of the Improving Resilience and Reducing Dependence (IRRD) Project Consortium activities within the county.

The incumbent will report directly to the Consortium Manager but also work closely with Drought Management Officer, IRRD Consortium and other partners within the county to support the mapping and documentation of various organizational activities within the County, ensure a relevant monitoring of drought early warning systems in the County, through the formally agreed monitoring system and to participate in the existing partners' network at district level, ensuring that the IRRD Consortium and its' activities are fully represented at key technical forums.

Personal Specification
  • University degree in Agriculture/ livestock production or socio-economic development related fields. Masters degree or relevant qualification in Monitoring and Evaluation is preferred
  • Minimum five (5) years experience in M & E with an International Non-Governmental Organization (INGO) in a developing country
  • Demonstrated experience in managing partnerships with NGOs / CBOs and government
  • Excellent Communication (written and oral) and good interpersonal skills
  • Good organizational skills, research, negotiation and analytical skills
  • Ability to work as team leader and part of teams (multi-cultural, multi-disciplinary and inter-agency).
  • Ability and willingness to travel extensively to the field, under sometimes difficult and occasionally insecure circumstances.
  • Knowledge of the area and region where the post is located
Application process

If you meet the above requirements, please send your detailed CV together with a cover letter and current contacts of three referees including immediate supervisor addressed to:

Head of Human Resources,
Save the Children UK, Kenya Programme

email: jobskenya@scuk.or.ke

not later than 8th December 2011.

Quote the job title on the subject line.

"Candidates from North Eastern Province are strongly encouraged to apply"

Only short listed candidates will be contacted.

Save the Children (UK) recruitment and selection procedures reflect our commitment to equal employment opportunities and the protection of children from abuse. 
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Customer care Job in Nairobi Kenya

Posted: 25 Nov 2011 03:03 AM PST


Job Title: Help Desk Executive

Location: Nairobi

Company Profile

Our client is a well established firm that deals in selling of computer hardware and software.

Role Summary:

To provide user support and customer service on company supported computer applications and platforms.

To troubleshoot problems and advise on the appropriate action and solution.

Main Responsibilities
  • Booking in repair and maintenance jobs from clients.
  • Forward technical support issues that cannot be addressed by helpdesk to the appropriate technician
  • Make follow up calls to clients to inform them on the status of their machines
  • Making follow up calls to warranty centers to get updates on machines at the warranty center
  • Coordinate timely repair of pc computer equipment with the technician
  • Perform minor hardware repair for pc computer equipment
  • Identify, diagnose and resolve minor problems
  • Follow up with the technicians working on clients machine
  • Invoicing clients for jobs done
  • Installing computers programs and software for clients
  • Troubleshooting computer hardware and software issues before booking in jobs
  • Providing good customer service to clients, phone calls and e-mail
  • Document and communicate all issues regarding breakdowns and their resolution.
Require Qualifications and Experience
  • 3 years minimum experience in a similar position.
  • Relevant Degree or diploma in Customer Service
  • Good communication and documentation skills
To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted.Visit Smart Jobs Kenya for more job deals

Food science Job in Kenya - Quality Assurance Manager

Posted: 25 Nov 2011 03:00 AM PST


Our Client, a food processing plant based in Embu, is seeking to fill the position of a QA Manager who will be responsible for the overall supervision of the QC lab, quality control inspection methods and standards, oversight of product testing, troubleshooting quality concerns, validating QC processes and implementing new procedures and technologies.

This person will also assist in the scheduling and training of other employees.

Responsibilities Include:
  • Overall supervision of the QC lab, QC technicians and product quality evaluation
  • Oversee/Maintain Good Manufacturing Practices
  • Creation/Maintenance of Standard Operating Procedures, Job Descriptions, and other documentation required for plant operations
  • Train others in product characteristics, attributes and Quality Control testing procedures
  • Monitor Production Department's conformance with QC standards and procedures.
  • Conduct Quality Control training for employees engaged in materials handling and/or production.
  • Interface with KEBS customer personnel during plant audits.
  • Perform in-house audits to ensure that all areas of the plant are in compliance with procedures and regulations
  • Maintain relations with customers to aid in compliance with regulations, or in development of new procedures
  • Assist in handling of customer and vendor relations/complaints
  • Oversee and be accountable for incoming material, in process, and final inspection activities.
  • Oversee and be accountable for product label printing and distribution.
  • Assist with inventory control
  • Assist with special projects as needed
Qualifications
  • BS degree in Food Science or related field
  • Over 33 years of age
  • Minimum 5 years of QA supervisory/management experience within a food processing facility
  • HACCP Certified
  • Familiar with KEBS standards, development of SOP's
  • Excellent computer skills and great communication skills
If you are qualified and up to the challenge, please send your resume and day time contact to recruitment@xantiaconsulting.com by 15th December 2011

Please note that only qualified candidates will be contacted.
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Job in Embu Kenya - General Manager Nut Processing and Packaging Plant

Posted: 25 Nov 2011 02:57 AM PST


Our client, a nut processing and packaging plant based in Embu, seeks to fill the position of a General Manager.

The organization is committed to sustainable and profitable growth through their market expertise, financial strength and international contacts.

Due to re-organisation in the business and the continued growth, they now require a dynamic focused self starter to act as General Manager to lead the existing team in order that we further develop an integrated and sustainable strategy for their nut processing business.

Responsibilities include:
  • To plan, develop and implement a lean strategy aligned to the company's business plan which delivers best practice within the processing operation and therefore long term sustainable competitive advantage, growth and profitability;
  • Through effective communication and mentoring, lead, manage and develop individuals and the team.
  • Contribute to the management of the company, promoting a culture that enables people to think, be stimulated, enjoy what they do and have the perception that being a member of the team and business is of value to them.
Qualifications:
  • Ten years demonstrable senior operational & managerial experience, devising and implementing business relevant strategy within a large company preferably in the horticultural sector.
  • Depth of skill and experience should ensure that sound people, line management and functional competence cannot be taken for granted;
  • Have a good working knowledge of principles and methods for showing, promoting, and selling horticultural products both locally and in the export markets. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems;
  • Understanding and experience working with European markets;
  • Self driven, reliant and motivated, being energetic and positive in outlook with hands on approach to see things through to completion;
  • Experience working with and liaising with farmers to ensure a constant supply of raw materials;
  • Experience in handling and planning across a multi-site operation with good project management and preferably lean manufacturing knowledge;
  • Able to structure a plan, marshal resources, work as a team and deliver on commitments;
  • Excellent interpersonal and presentation skills: persuasive and with the gravitas to gain senior management confidence; and
  • Should be a graduate with experience of agricultural, horticultural (or related) sector(s) being an advantage;
  • Sound knowledge of marketing;
  • Knowledge of French will be an added advantage
If you are qualified and up to the challenge, please send your resume and day time contact to recruitment@xantiaconsulting.com by 1st December 2011.

Please note that only qualified candidates will be contacted.
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